Privacy Policy Statement

Your privacy is important to us. This policy describes how Lumavireon collects, uses, and safeguards your information when using our services as an Australia-based organisation.

Information We May Collect

We collect only data needed to provide quality emotional intelligence support and improve our services.

• Contact details you provide through forms, including your name, email, or phone for communication purposes.
• Details you share about your concerns or challenges, so we can offer the most relevant guidance.
• Technical data, such as your browser, device type, IP address, and visit history to ensure security and performance.
• Cookies and other tracking tools may be used to enhance site usability and to remember your preferences.

How We Use Your Data

Data is used strictly for service delivery, client care, or site security reasons.

• To respond to your questions and provide relevant emotional intelligence support.
• To personalise our resources or advice for your emotional management needs.
• To improve service quality by understanding patterns in use and tailoring our approach.
• For compliance with Australian legal requirements or as otherwise required by law.

Legal Basis for Processing

Our legal basis is necessity for service provision, consent, and legitimate interests within Australian law.

We rely on explicit consent, delivery of requested services, legal obligations, and safeguarding interests as grounds for processing personal information.

Data Sharing

Your information is protected and only shared when required for operations or compliance.

• We may share information with trusted service providers for secure data handling and technical support only.
• Government agencies may be given access if legally necessary to protect your or our interests.
• In case of a business transition, data will be transferred according to standard Australian privacy safeguards.

Data Security

We implement strict security measures, including encrypted storage and access controls, to safeguard your data. All information provided to us is handled with care and processed on secure servers. Only authorised team members are permitted access, and we routinely review security practices to uphold your privacy protections.

Your Rights

As an Australian resident, you have certain privacy rights over your information.

• Request access to personal data held about you and receive a summary of that information.
• Request correction if your information is inaccurate, incomplete, or out of date.
• Request deletion or restrict use, except where laws require retention for compliance.
• Withdraw consent to particular data processing at any time without affecting previous processing.

Cookie Policy

This website uses cookies to store preferences and measure site usage for improvement reasons. You decide which cookies to allow or reject at any time.

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Contact Details

Questions about our privacy practices are welcome. Please reach out to discuss concerns, clarity, or corrections.

Policy Changes and Updates

We may update our privacy policy as needed to reflect changes in law or operations. Updates are posted here for your reference.